Frequently Asked Questions


How can I get assistance if I need it?

For general enquiries, questions regarding your order or technical support, please Contact Us.

What type of books do Pascal Press publish?

Pascal Press are Australia’s leading publisher of educational resources. Across various brands, we publish textbooks, activity books, workbooks, study guides and picture books for Foundation / Kindergarten, Primary and Secondary studies.

You can browse our full range of brands and books by By Brand, By Year or By Subject to find the resource to meet your needs.

Do you have product catalogues?

Yes, we have several catalogues available to download that include our Excel NAPLAN fact sheet, our Excel Quick Guide and our Targeting primary textbook catalogues.

Click Here to view and download.

What retail distributors are your brands/products found in?

You can find your local retail distributor through our store locator. Should you wish to become a distributor yourself, please contact your local trade sales representative.

Do you have Teacher Resources?

Yes, Pascal Press publishes Teaching Guides and Resources to accompany student workbooks, across various brands, including Targeting, Reading Freedom, Connections and Blake's Guides.

All teachers that have membership have access to Free-to-Download Teacher Resources, which can be accessed in your Account Details, and click Teacher Resources.

For further Teacher Resources, please visit Blake Education, publisher of Primary and Secondary resource materials - written by teachers for teachers.

Photocopying and Copyright- how much can I photocopy?

The Australian Copyright Act 1968 (the Act) allows a maximum of one chapter or 10% of the pages of a piece of work, whichever is the greater to be reproduced and/or communicated by any educational institution for educational purposes, provided that the educational institution (or the body that administers it) has given a remuneration notice to Copyright Agency Limited* (CAL) under the Act.

For details on the CAL license for educational institutions and our Terms and Conditions on CAL Click Here.

Can I reproduce or communicate Pascal Press books for any other purposes aside from those stated above?

No. Except as permitted under the Act (for example, a fair dealing for the purposes of study, research, criticism or review), no part of Pascal Press books may be reproduced, stored in a retrieval system, communicated or transmitted in any form or by any means without prior written permission. All enquiries should be made to Pascal Press.

Pascal Press Membership

What are the benefits of becoming a member?

By creating a new account, you automatically become a Member.

Member Perks:
  • Enjoy access to free-to-download resources. 
  • Sales alerts via email on exclusive offers. 
  • Faster check-out. 
  • Access to your order history. 

How do I become a member?

Pascal Press membership is FREE!

Simply Click Here to create an account, and become a member today.

How do I update my personal account details?

Once you have Signed In to your account, view your Account Details, to update your Personal Information and Postal Address.

How do I access the Free-to-Download resources?

All Free-to-Download resources are available for Pascal Press members, and can be found on the left-hand side of your Account Details page. Alternatively, Click Here to view the Free-to-Download resources.

The Free-to-Download resources available:
  • NAPLAN-*style Test. 
  • Primary. 
  • Secondary. 
  • Year 11 and 12 / HSC. 
  • Teacher. 

How do I view my order status?

Once you are logged into your account, view your Account Details, and on your left-hand side click on Order History.

For further order enquiries, contact Customer Service.

How do I reset my password?

If you have forgotten your password and would like to reset it, visit the Sign In page, click Forgot Your Password?, and follow the prompts.

To change your current password within your account:
  • Sign In to your account. 
  • View your Account Details
  • Under Personal Information, click Edit Details
  • Type your current password
  • Type your new password
  • Click Save Details
  • Why can't I log into my account?

    You may not be able to log in to your account due to one of the following reasons:
    • You have an account but do not have a password. 
    • You have entered the wrong password. 
    • The account does not exist or is incorrect. 
    Please Contact Us for assistance.

    Why is the website not loading properly?

    When you use a web browser, like Google Chrome, it saves some information from websites in its cache and cookies. Clearing cache and cookies fixes problems, like loading or format difficulties on websites.

    Please Click Here to learn how to clear your cache. If you continue to have website issues, please Contact Us for further assistance.

    Making an Online Purchase

    How can I make an online purchase?

    To make an online purchase, simply:
  • Hover your mouse or click on the image of the product you would like to purchase.
  • Click the Add To Cart button.
  • Once you have added all products into the cart, click on your cart (top right-hand corner).
  • Enter your Coupon Code (if applicable).
  • Click the Chekout button and follow the prompts.
  • Once you have completed your order, you will receive a confirmation email with the details of your order. If you do not receive your confirmation email, please check your email junk folder, or Contact Us for further assistance.

    How do I use the Coupon Code?

    As mentioned in the question How can I make an online purchase?, you enter the Coupon Code (if applicable), when you are viewing your cart, and are ready to checkout.

    To view your cart, click on the cart image (top right-hand corner).

    Please note: Only 1 Coupon Code can be applied per purchase. Refer to the terms and conditions of the Coupon Code before use.

    If you forgot to enter the Coupon Code at checkout, and require further assistance, please Contact Customer Service.

    Why doesn’t my Coupon Code work?

    Please check the following, when applying a Coupon Code at checkout:
  • The code exists and has been spelled correctly. Coupon codes are case-sensitive.
  • The coupon code is live and has not expired (refer to terms and conditions for expiry date).
  • The item(s) in your cart match the Coupon Codes terms and conditions. Coupon Codes may only discount specific brand(s) or product(s).
  • If you require futher assistance, please Contact Customer Service.

    How can I edit my order?

    Once you have placed an order, you cannot manually change details within your account.

    If you require your delivery address changed for the order or require changes on the product(s) you have selected, please Contact Customer Service.

    Please note: If you wish to change the delivery address or cancel item(s) after the order has been shipped, you may be charged any delivery costs for the returned items.

    What if product is out of stock?

    Please follow these steps when a product is out of stock:

  • Click on the product you want to purchase.
  • A pop-up notification will appear telling you the product is currently out of stock.
  • Enter your email address into the box within the pop-up notification.
  • Wait patiently for a Pascal Press email, notifying you that the product is back in stock.
  • How do I use the Wishlist feature?

    Please follow these steps to create a Wishlist:

  • Click on the product you want to Wishlist.
  • Click on the Wishlist button, next to the add to cart button.
  • Click create new Wishlist and follow the prompts, or select a Wishlist that you have already created.
  • Can I price match / receive a partial refund, if an item goes on sale after I’ve made an order?

    We do not price match and will not offer partial refunds to customers that have bought a product(s) outside the dates, stated in the sales terms and conditions.

    Shipping & Delivery 

    How much is shipping?

    We offer standard freight of $7.95 for web orders of physical books within Australia (or to Australian addresses).

    We can ship to any address in the world, however please note that there are restrictions on some products, and some products cannot be shipped to international destinations.

    International orders incur a postage and handling fee based on the destination and weight of the package.

    For International Orders, please complete your order as normal, supplying us with your delivery details including destination country, and a Customer Service Representative will contact you via email with a quote.

    For more information regarding shipping costs,Click Here.

    How do I track my delivery?

    Once your order has been shipped, you will receive a confirmation email, which includes the products you purchased, the delivery address, your tracking number, with information on how to track your order.

    Please allow 24 hours for your tracking number to be and leave the dispatch depot.

    What are your return policies?

    Please choose carefully as we do not offer a refund or exchange on books purchased if you simply change your mind or select the wrong product.

    We will replace or refund if the book you purchased from us is lost or damaged in transit, is faulty, or is significantly different to the one shown on the website.

    For more information about Terms of Sale, Click Here. To discuss a refund or exchange, please Contact Customer Service.

    How long will my order take to arrive?

    3–5 Business Days     Sydney, Brisbane, Melbourne and NSW country.

    4-5 Business Days     VIC country, QLD country and SA country

    5 Business Days        Perth (allow an additional 2–3 days for WA country addresses)

    * All delivery times stated above are approximations. Pascal Press strives to provide your order to you as soon as possible.


    What payment options are there?

    To finalize a purchase, you can pay by:

    Credit Card

    Mastercard, Visa, and American Express.


    PayPal is a platform where you can store your cards, checkout fast, whilst having your purchase protected.

    To use PayPal you are required to have a PayPal account. During checkout, you will be prompted to sign into your PayPal account to complete payment.

    Please refer to PayPal terms and conditions before creating a PayPal account. PayPal is not affiliated with Pascal Press membership.

    Zip Pay

    To use Zip Pay you are required to have a Zip Pay account. During checkout, you will be prompted to sign into your Zip Pay account to complete payment.

    Please refer to Zip Pay terms and conditions before creating a Zip Pay account. Zip Pay is not affiliated with Pascal Press membership.

    Click Here to learn more about ZipPay.


    What brands are available to purchase?

    We provide a wide range of educational resources by a variety of brands, such as:


    Excel workbooks and study guides have helped students excel in their studies for over 30 years. Written by expert educators to support the Australian Curriculum, this range caters to preschool, primary, and secondary students.

    Click Here to view our Excel range.


    Suitable for use by students and teachers in-class or for at-home learning and written by experienced educators, the Targeting range is specifically designed for Years K/Prep–7 (ages 5–13). Covering English, Handwriting and Maths, this range addresses all key learning areas of primary literacy, numeracy and handwriting.This range includes Student Workbooks, Teaching Guides and Teacher Resource Books, and much more, all fully cross-referenced with Australian Curriculum and state syllabus outcomes

    Click Here to view our Targeting range.

    ABC Reading Eggs

    ABC Reading Eggs was created by a highly experienced team of Australian primary school teachers, writers, and developers to help children become fluent and proficient readers. The multi-award-winning early learning resource supports your child’s learning to read journey. With its fun and rewarding lessons, ABC Reading Eggs teaches preschool and primary school children in Years K-Prep – year 2 the core reading and comprehension skills needed to be successful in school.

    Click Here to view our Reading Eggs range.

    ABC Mathseeds

    From the creators of ABC Reading Eggs, the ABC Mathseeds program teaches preschool and primary school children aged 3–6 the core maths and problem-solving skills needed to be successful in school.

    The ABC Mathseeds series of activity books, posters, flashcards and stickers combines highly structured lessons with motivational elements, to keep children engaged and keen to learn. Focusing on core maths skills and strategies essential for sustained success, ABC Mathseeds supports and reinforces in-school learning and makes learning maths an encouraging and meaningful experience for your child.

    Click Here to view our Mathseeds range.

    Writing Success!

    The Writing Success! series contains ready-to-use writing scaffolds that teach writing skills. The units guide students through the steps of creating extended pieces of writing in the three key text categories: Imaginative, Informative and Persuasive.

    The fourteen units explicitly teach the skills of writing a wide range of text types – including Short Stories, Poetry, Expositions and Discussions, Text Reviews and Text Responses, Reports, Descriptions, Recounts and Explanations.

    In each of the units, students analyse and learn from a real-life focus text. They examine the text’s structure, stages and language features and then apply this information and knowledge to start writing on their own. A selection of graphic organisers assist students to brainstorm ideas and end-of-unit assessment rubrics can be used by students, teachers or tutors to evaluate the text draft and suggest improvements.

    Click Here to view our Writing Success! range.

    Blake's Guides

    Blake’s Guides is a comprehensive series of study guides for primary school students aged 7–12. Covering a range of subjects including English, Maths, Science and History, and NAPLAN* concepts, Blake’s Guides offer students simple explanations, examples and activities aligned to the Australian Curriculum.

    Both teachers and students will find Blake's Guides invaluable in developing classroom activities and ensuring basic areas are fully understood. Teachers and students will find the book an extensive and useful guide in the classroom and a valuable source of information to support their studies.

    *This is not an officially endorsed publication of the NAPLAN program and is produced by Pascal Press independently of Australian governments.

    Click Here to view our Blake's Guides range.

    To view all other brands, Click Here.

    Do your products follow the latest Australian Curriculum guidelines?

    Yes! We are proud to be Australian Curriculum certified on most of our titles. You will know the workbook is aligned to the Australian Curriculum as it will include the AC logo on the cover.

    From time to time curriculum guidelines change. Feel free to Contact Customer Service, if you’re unsure of whether the product you’re interested in up to date with the current AC guidelines.

    Can I view samples of your books?

    Not only do we provide sample pages for your to view, when looking at our products; we provide samples of selected titles, for members, on our Free-to-Download Resources page.

    Where can I find Pascal Press on social media?

    Below you can find our social media accounts. Feel free to click and follow our pages!

    Facebook            Instagram             Youtube             Tik Tok

    Linked In              Twitter                 Pinterest

    Promotional Emails

    What type of promotional emails do you send?

    We send the occasional promotional email to our members. The emails are to inform members of current sales, new products or specific educational resources the member may be interested in.

    How do I subscribe to receive promotional emails?

    All members will automatically receive promotional emails.

    If you would like to create a member account,to receive our promotional emails, Click Here.

    How do I unsubscribe myself from promotional emails?

    To unsubscribe from receiving promotional emails, click the unsubscribe button on the bottom of any promotional email within your inbox.

    Subscription changes may take up to 24 hours to complete.